We want our customer to feel valued and appreciated.
In each and every interaction, your concerns matter to us because you matter to us.
We care about your problem.
We understand your challenges and how frustrating things can get. We want to make sure that you get the answers you need and quickly
Making you happy means everything.
Our goal is to serve our customers in a way that they love our software and the support we provide so much that they tell others.
Our customers are our biggest fans.
We hope that one of the reasons you will choose a company for your software needs
is because of the customer support component.
Consideration of your initial, transitional and ongoing support needs matters. It matters a lot to us.
You bought the software and we set into the training mode. Training in groups, one-on-one, or online over time, we are eager to spend time with you.
Installing software and hitting GO shouldn’t be scary. We are with you through your transition into the new software. Hand-holding is something in which we excel.
Staff turns over, business processes are altered and things can go wrong or seem confusing. No worries. Call, email – let’s chat and get you fixed up in no time.
eSUPPORT hours are Monday through Friday and 24/7/365 for critical issues
Monday through Friday our hours are 7 AM CT to 6 PM CT
We offer after-hours support round-the-clock for a fee.
“Everybody gets a smile over the phone. You can even read a smile in an email. In our customer’s head we want them to hear our consideration for them as we help them by solving a problem.”
- Amy Hervey, Director, Customer Support
Monthly Software Updates and Our Promise
Each month we send out eTECHNICAL UPDATES on improvements and changes made to the software.
When suggestions and requests come in that improve the software and can benefit all users, these changes are implemented at no additional fee to all of our users.
At eSoftware Solutions, we help customers courteously and quickly using real-time data.
That is our practice and our promise to you.
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